Return and refund policy

Your satisfaction is our priority. If a product does not meet your expectations, we offer a simple and transparent return and refund policy.

Legal right of withdrawal

In accordance with European legislation, you have a 14-day right of withdrawal from the date of receipt of your order. This right allows you to cancel your purchase without giving any reason and free of charge, except for the return shipping costs, which remain your responsibility.

This right is separate from our commercial policy which grants you an extended period of 30 days for any return.

Legal guarantee of conformity

In the event of a product defect, you benefit from a legal guarantee for a period of 2 years.

Return policy (30-day extension)

In addition to your statutory 14-day right of withdrawal, we offer an extended return period of 30 days from the date you receive your order. This policy allows you to return any item, even without providing a reason.

To be accepted, the returned product must be in perfect condition. Please include your first and last name, the email address used when placing the order, and your order number in the package.

Return shipping costs are your responsibility. We strongly recommend using a service with tracking and signature confirmation to ensure safe delivery of your package.

Once we receive the return, we will process a full refund within 7 days, via the same payment method used for the purchase.

Exchange

If you wish to exchange a defective product or if the size is not suitable, please contact our customer service. We will arrange the exchange and provide you with the necessary instructions to facilitate the process.

Return address

Bytecloud Saas LTD
14 Rue de l'île dossai
5300 Sclayn
Belgium

Customer Service

Our customer service team is available at any time via email to answer your questions and assist you. contact@tolanos.com . We are here to guarantee you a pleasant and worry-free shopping experience.

You can also contact customer service Monday to Friday (9:30am-12pm and 1pm-5:30pm) at +33 4 12 38 05 79