Uses
General terms of use
1. Introduction
These General Terms and Conditions of Use (GTC) define the terms of access to and use of the tolanos.com website by users. By accessing and using the website, users acknowledge that they have read the GTC and agree to comply with them in full. This e-commerce website is published by Bytecloud Saas LTD , whose contact details are as follows:
Registered office: 85 Great Portland Street, London, England, W1W 7LT
Contact: contact@tolanos.com / +33 4 12 38 05 79 Monday to Friday (9:30am-12pm and 1pm-5:30pm)
2. Purpose of the site
The website tolanos.com is an online marketplace dedicated to selling physical products. Products available for purchase are accessible only to individuals (the general public), and transactions are governed by the General Terms and Conditions of Sale (GTC) available on the website.
3. Access to the site
Access conditions: Access to the site is open to all users, without geographical restrictions, provided they have an internet connection. The use of certain features, such as the contact form or the withdrawal form, is free of charge.
Availability: Bytecloud Saas LTD strives to ensure continuous access to the site. However, it cannot guarantee uninterrupted availability and may need to temporarily suspend access to the site for maintenance or updates.
4. Customer Account
Account creation: A customer account is automatically created upon validation of the first order. This account allows the user to track their orders, manage their personal information, and access their purchase history.
Information Management: The user agrees to provide accurate information when creating their account and to update it as necessary. Bytecloud Saas LTD cannot be held responsible for errors resulting from inaccurate data provided by the user.
Account deletion: The user can request the deletion of their account at any time by contacting customer service via the website's contact form.
5. Use of the contact form and withdrawal
Contact form: Users can ask questions or submit requests via the contact form available on the website. Bytecloud Saas LTD strives to respond as quickly as possible.
Withdrawal form: In the event of a request for withdrawal following a purchase, the user must fill in the specific form made available on the site or inform customer service in accordance with legal provisions (see the Terms and Conditions for more details).
6. Intellectual Property
Protected Content: The site and its content, including text, images, graphics, logos, and all other elements, are protected by intellectual property law. Any reproduction, representation, modification, or exploitation of these elements, in whole or in part, without the prior authorization of Bytecloud Saas LTD is strictly prohibited.
License of use: Use of the site does not confer any intellectual property rights to users, who are only authorized to view the content in a personal and private context.
7. User Responsibilities
Proper Use: Users agree to use the site in accordance with these Terms of Use and applicable law. Any misuse of the site, including attempted hacking, the use of false information, or disruption of services, is prohibited.
Security of login information: The user is responsible for maintaining the confidentiality of their login credentials and password associated with their account. Any activity carried out through the user's account will be presumed to have been carried out by the user. In case of suspected unauthorized use, the user is advised to change their password and notify Bytecloud Saas LTD .
8. Responsibilities and Limitation of Liability
Website publisher commitments: Bytecloud Saas LTD is committed to implementing all necessary measures to ensure the proper functioning of the website and to provide accurate and up-to-date information. However, Bytecloud Saas LTD cannot guarantee the accuracy, completeness, or timeliness of the information provided on the website.
Limitation of liability: Bytecloud Saas LTD shall not be liable for any direct or indirect damage resulting from the use of the site, including in the event of malfunction, error, omission, data loss, intrusion, virus or any other technical problem.
External Links: This website may contain links to third-party websites over which Bytecloud Saas LTD has no control. Consequently, Bytecloud Saas LTD accepts no responsibility for the content of these external websites and for any damages that may arise from accessing them.
9. Personal data and cookies
Data Collection and Use: Bytecloud Saas LTD collects and processes certain personal data of the user in accordance with its privacy policy, which can be viewed on the website. This data is used solely for the purposes of the website's activities and in compliance with applicable regulations, including the General Data Protection Regulation (GDPR).
Cookies: This website uses cookies to improve user experience. By browsing this website, the user accepts the use of cookies in accordance with Bytecloud Saas LTD 's cookie policy. However, the user can change their cookie preferences at any time via their browser settings.
10. Applicable Law and Dispute Resolution
Applicable Law: These Terms of Use are governed by English law. In the event of a dispute, the parties will endeavor to reach an amicable solution before resorting to legal action.
Mediation: In accordance with Articles L. 612-1 et seq. of the French Consumer Code, users have the option of using a consumer mediator free of charge in the event of an unresolved dispute with Bytecloud Saas LTD . The mediator's contact details will be provided upon request.
Jurisdiction: In the absence of an amicable settlement, any dispute relating to the interpretation, validity, or performance of these Terms and Conditions shall be submitted to the competent courts within the jurisdiction of the United Kingdom.
11. Description of Services
Nature of services: The tolanos.com website is an online commerce platform allowing users to purchase physical products directly via the internet.
Products offered: The products offered for sale on the website are presented in detail with clear and precise descriptions, features, and prices. Bytecloud Saas LTD strives to provide the most accurate information possible, but photos and descriptions are for illustrative purposes only and the company cannot be held liable for minor variations.
Target users: The services offered by the site are reserved for individuals wishing to purchase physical goods for personal use.
12. Access to and Availability of Services
Access to services: Access to the site and its services is free, except for internet connection costs, which remain the user's responsibility. Access to certain features, such as purchasing products, requires the automatic creation of a customer account upon the first order.
Site Availability: Bytecloud Saas LTD makes every effort to ensure continuous site availability. However, access to services may be temporarily interrupted for maintenance, updates, or technical reasons beyond Bytecloud Saas LTD 's control. In the event of a prolonged interruption, Bytecloud Saas LTD will inform users as soon as possible.
Access limitations: Bytecloud Saas LTD reserves the right to suspend or restrict access to the site in the event of a breach of these Terms and Conditions, including in the event of attempted fraud, identity theft, or any other inappropriate use.
13. Applicable Law and Dispute Resolution
Applicable Law: These Terms of Use are governed by English law. In the event of a dispute relating to the interpretation or performance of these Terms of Use, the parties agree to seek an amicable solution before resorting to legal action.
Mediation: In accordance with Articles L. 612-1 et seq. of the French Consumer Code, users have the option of using a consumer mediator free of charge in the event of an unresolved dispute with Bytecloud Saas LTD . The mediator's information and contact details will be provided upon request.
Jurisdiction: In the event of failure of mediation, any dispute will be brought before the competent courts located within the jurisdiction of the registered office of Bytecloud Saas LTD .
14. Guarantees – Responsibilities
By accessing the tolanos.com website, the user declares, guarantees and agrees to comply with the rules for using the site and the services offered, as defined below:
Proper Use: The user agrees to access and use the site and/or services in good faith, in a reasonable manner, and in compliance with these Terms of Use. Any use contrary to applicable laws or these Terms of Use is prohibited.
Respect for the integrity of the site and services: The user agrees not to use any devices, software, or other means other than those provided by Bytecloud Saas LTD for:
- affect or attempt to affect the proper functioning of the site and/or services;
- extract, modify, consult, even in buffer or temporary memory, or exploit all or part of the site, services and/or products for a use other than that intended by Bytecloud Saas LTD .
Prohibition of use for unlawful or harmful purposes: The user is prohibited from accessing or using the site, services and/or products for unlawful purposes or with the aim of harming the reputation, image or rights (including intellectual property rights) of Bytecloud Saas LTD or third parties.
Non-commercialization of products and services: The user agrees not to commercialize, directly or indirectly, the products, services, or access to the site and/or services, without prior authorization from Bytecloud Saas LTD .
Respect for intellectual property rights: The user is prohibited from reusing or exploiting, for commercial or personal purposes, all or part of the content of the site and services in a form or medium not authorized by Bytecloud Saas LTD or the users concerned.
Reproduction and distribution: Any reproduction, representation, or distribution of all or part of the site or services for private purposes beyond the legal exceptions provided for by the Intellectual Property Code, in particular for commercial purposes, is strictly prohibited.
Maintaining accessibility: The user agrees not to limit access to or use of the site and services for other users, and not to modify any element of the site or services, even temporarily.
Preservation of site stability and security: The user agrees that their use of the site and services will not affect or compromise the stability, security and quality of the site, networks, bandwidth, or infrastructure of Bytecloud Saas LTD or third parties.
Compliance with anti-piracy laws: The user agrees not to contravene the provisions of Articles 323-1 to 323-7 of the British Criminal Code which punish computer piracy practices.
In the event of a breach of any of the obligations listed above, Bytecloud Saas LTD reserves the right to unilaterally suspend or deny, without prior notice, the user's access to all or part of the services and/or the website. Furthermore, Bytecloud Saas LTD reserves the right to suspend access to the user's account in the event of a serious breach of these Terms of Service.
